Returns & Exchanges

At Ethique, we want you to love your plastic-free bars as much as we do, which is why we offer a 100% satisfaction guarantee. If a product isn't the right fit for your hair or skin type, we are happy to facilitate a return or exchange within 30 days of purchase.

1

Initiate Your Request

Contact our customer miracle workers via email with your order number and the reason for your return to start the process.

2

Prepare Your Package

Carefully pack the item in its original compostable packaging or a sustainable alternative to ensure it reaches us safely.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized postal service location.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund or store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing